11 things you should never say at work

Jul 17, 2014

By Emmie Martin
Business Insider

What you say matters. Whether you’re voicing an idea during a meeting or making an offhand comment at lunch, everything you say adds to your overall character.

In the new book “Executive Presence: The Missing Link Between Merit and Success,” Sylvia Ann Hewlett says three things signal whether a professional is leadership material: how they act, how they look and how they speak.

Speaking eloquently not only improves your daily communications, it builds up your overall persona and executive presence. “Every verbal encounter is a vital opportunity to create and nurture a positive impression,” Hewlett writes.

Some phrases instantly undermine your authority and professionalism and should be banned from the office. Here are 11 things you should never say at work:

1. “Does that make sense?”
Instead of making sure you’re understood, asking this tells the listener that you don’t fully understand the idea yourself, career coach Tara Sophia Mohr told Refinery 29. Instead, she suggests asking, “What are your thoughts?”

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