Programs & Areas of Study
Diploma: Desktop Support
The Desktop Support diploma program provides training in the computer and user support skills needed to excel in a technical help desk environment. It includes hands-on instruction in computer hardware, software and network troubleshooting.
Program Core Courses - What You'll Study
- The Microsoft Office
- Introduction to Critical Thinking
- English Composition
- Oral Communication
- Implementing and Troubleshooting Operating Systems Technology
- Microcomputer Hardware Technology
- Help Desk and User Support
- User Desktop Support: OS
- User Desktop Support: Applications
- Keyboarding
- Business Mathematics
- Network + Fundamentals
Career Opportunities in Desktop Support
Students will have the opportunity to earn certification as a CompTIA A+ IT Technician or as a Microsoft Certified Desktop Support Technician along the way. The courses transfer easily to the two-year Information Systems Engineering or the four-year Bachelor of Information Technology degrees.
This program is offered at the following campuses:
In Virginia:
Charlottesville, Harrisonburg, Roanoke Valley
In Kentucky:
Danville, Louisville, Lexington
In Indiana:
Fort Wayne, Indianapolis, South Bend
In Ohio:
Dayton Area, Cleveland, Columbus, Akron Area, Youngstown
In Tennessee:
In Virginia:
In West Virginia:
To learn more, please click here.
Spotlight on Success
On the Fast Track
Recent Knoxville Campus Information Systems Engineering graduate Jonus Moorehas discovered that not only does he enjoy his new career in the computer industry, it’s clearly a field that is wide open in terms of opportunity.
